Help

How the Store works, and who to reach out to if you need a hand.

How the Store works

  1. Browse & add to cart

    Shop Digital Downloads, merch and more right here, and build your cart on this site.

  2. Check out with Fourthwall

    When you hit checkout, you’re sent to Fourthwall’s secure checkout page to pay. Tax and shipping (when needed) are added there.

  3. Get your order

    Digital files are delivered after payment. Merch is printed and shipped to you by Fourthwall.

Why Fourthwall?

Fourthwall is the Store’s checkout partner and Merchant of Record. That means Fourthwall takes the payment, collects any tax, ships merch, and handles order support, returns and refunds.

Your card details are entered on Fourthwall’s checkout, not on this site. Cristian never sees your full card number.

Digital downloads

  • Nothing ships. You get download access after payment through Fourthwall’s delivery emails and account tools.
  • Digital downloads can’t be refunded once they’re delivered, unless the law or Fourthwall requires or approves it.

Merch & shipping

  • Merch is made to order, then printed and shipped by Fourthwall.
  • Shipping rates show at checkout, and tracking comes in Fourthwall’s order emails.
  • There are no general or sizing returns. If something arrives damaged or with a quality issue, contact Fourthwall with your order number and photos, usually within 30 days of delivery.

Need help with an order?

Fourthwall handles order questions, shipping, returns and refunds.

Instant downloads

Digital files deliver right after payment.

Made to order

Merch is printed and shipped by Fourthwall.

Secure checkout

Payments are handled by Fourthwall — cards never touch this site.